Time ICR - About Us

The service�

A full service bureau, we can handle all your IVR solutions
A history of service excellence assures you that you're dealing with an experienced company here for the long term
A tradition of first-time success means that your applications work properly when you turn them up
Fast response ensures that your IVR solutions are implemented quickly and that any issues are promptly addressed
Disaster recovery and overflow solutions take the worry out of peak periods or emergencies
A commitment to understand your needs and grow with you equips us to serve you today� and tomorrow
A choice of telecommunications carriers allows you to work with the company that you want

The expertise�

Customization focus delivers the unique IVR solutions that you require
Voice and data integration expertise allows you to combine any system, protocol, delivery channel, or application to generate the results you want
In-house software application engineering saves you from involving third-party software developers
Telecommunications specialists know how to integrate telephone company services to achieve your objectives

The technology�

Access to the latest IVR solutions, services, and features helps you stay ahead of competitors
Integrated Web and voice technology offers next-generation IVR functionality
Full site, equipment, and fibre route diversity keeps your solutions and applications up and running no matter what
Web-based reporting gives you the tools to manage customer service in real-time

The bottom line�

No equipment investment, which minimizes your capital outlay and avoids technology obsolescence
Ample cost savings free budget to fund core-business activities
Professional, quality service lets you confidently focus on running your business and serving your customers