Fast and Reliable IVR System Integration

Running a complex IVR system requires vast technical expertise - expertise in hardware, software, telecommunications, telephony networks, voice and data integration, Web applications, supplier management, and equipment upgrades. Where are you going to find one person with all these skills? You won't. You'll need a team of highly trained technicians or engineers, like the team that we employ.

The "I" in Time iCR stands for "integration," and that describes what our team does best. In short, we custom-integrate IVR platforms and systems and make them work together. In fact, because the needs of each of our customers differ, we rarely provide "off-the-shelf" IVR solutions. No matter which platforms, protocols, hardware, or software you use, we can harness them to deliver solutions customized to your needs.

In addition, we devote our R&D department to developing new solutions that give our customers a competitive edge. We also write our own software in-house, allowing us to respond quickly to your special requirements. Working with our broad client base has given us valuable experience with virtually every IVR application imaginable. Consequently, when we sit down with you to discuss your applications, we bring vast experience-and innovative solutions-to the table.

Responding to your needs fast is a Time iCR strength. Whether you're looking for a quote, a proposal, or a whole IVR system, our streamlined management team and business focus allow us to respond quickly. Companies with extensive management chains or numerous business units have substantial difficulty turning around responses as promptly as we do. You get our full, undivided attention, and that translates into better and faster service.

Getting it right the first time, every time. Delivering custom solutions that work properly from the outset has been a corporate priority at Time iCR since 1970. We follow a time-tested approach to making complicated IVR applications function smoothly the first time.

First, we carefully manage our projects. By identifying what needs to be done, assigning responsibilities, and preparing detailed schedules, we keep our projects on track and enable you to follow their progress.

Second, our systems specialists follow well-proven application development and testing processes that underlie the quality of our solutions. Equipped with a comprehensive testing lab, these experts can replicate your entire system and thoroughly test it before you turn it up. We can even push through thousands of simulated calls to determine how well your system will perform when traffic peaks. Our lab and load testing capabilities means that you can launch new applications and services with confidence… and complete success.

You can also take advantage of our lab and load testing if you operate your own IVR system.

And third, by extensively training our employees, we equip them to stay current on the systems and solutions that they develop and manage-a key to delivering exceptional results time after time.

We don't consider the job done when the installation wraps up either. By completely understanding your needs… your business objectives… your challenges… we tailor our solutions to grow and change as your company grows and changes. This hands-on customer support and commitment to understanding our clients distinguishes Time iCR.